Shipping policy

Last updated: 19 September 2026

Delivery areas

Baskclean currently delivers to:

• France
• Belgium
• Switzerland
• United Kingdom

Delivery costs

Standard delivery is free for all orders delivered to the countries listed above.

The prices shown on the website include all taxes. Any applicable import duties, taxes and fees are included: no extra charge will be asked of the customer on delivery.

Delivery times

The estimated delivery time is 7 to 10 working days from order confirmation.

This time frame is indicative. It may exceptionally vary depending on order volumes, busy periods, carrier constraints or circumstances beyond Baskclean’s control.

Order tracking

When a tracking number is available, it is sent to the customer by email so they can follow the progress of their order.

For any question about an order, the customer can contact Baskclean at: contact@baskclean.com.

Delivery address

The customer is responsible for the accuracy and completeness of the information entered when ordering, in particular the delivery address.

Baskclean cannot be held responsible for a delay or an inability to deliver resulting from an incorrect, incomplete or inaccessible address provided by the customer.

Order not received or damaged product

In the event of a delivery problem, a parcel not received or a product damaged on arrival, the customer must contact Baskclean as soon as possible at contact@baskclean.com, stating their order number and, where possible, attaching photographs of the problem.

Baskclean will look into the situation and offer the appropriate solution.